Shipping and Returns

Orders of $110 or more qualify for free standard shipping.

Flat-rate shipping for orders under $110 is $12.00.

Orders are fulfilled Monday through Friday, excluding holidays.

Please allow up to 2 business days for order processing before your order ships.

Once shipped, most packages arrive within 3–7 business days. Delivery times may vary, especially during peak seasons.

Please double-check that your shipping address is correct before placing your order. We are not responsible for packages delivered to incorrectly entered addresses.

If a shipment is returned to us, the customer is responsible for any re-shipping costs.

For international orders, all shipping charges, customs duties, taxes, and insurance fees are non-refundable and are the responsibility of the customer.

We ship international orders using a postal service to help minimize customs processing fees whenever possible. Delivery times may be longer than with express courier services.

International shipping is available at a flat rate of $75.00 USD ($48.00 USD for Canada).

Import duties, taxes, and customs fees are not included and are the responsibility of the recipient unless otherwise stated by local regulations.

If an international shipment is returned due to unpaid customs fees, refusal of delivery, or an incorrect shipping address, the customer is responsible for any re-shipping costs. If a refund is requested instead, the original shipping charges and any applicable restocking fee will be deducted from the refund.

We accept returns within 14 days of delivery. Returned items must be unused, unworn, clean, and in their original condition. Items that are damaged, soiled, or show signs of use are not eligible for a refund.

Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product. We recommend using a trackable shipping service, as we are not responsible for return packages that are lost in transit.

Once your return has been received and inspected, please allow 2–3 business days for your refund to be processed. Refunds are issued to the original payment method.

Original shipping charges are non-refundable.

Initiate a return at our Returns Center:

1. Log in using the same email address you used to place your order. You do not need to have an account with us. A 6-digit verification code will be sent to your email to sign in.

2. Select the order containing the item(s) you would like to return, then choose the item(s) you wish to return.

3. Select a return reason and click Request Return.

If your return request is approved, you will receive an email with return instructions and a return shipping label. If you choose to use our prepaid return label, the cost of the label will be deducted from your refund. You are also welcome to use your own shipping label.

Once your return has been received and inspected, your refund will be processed within 2–3 business days. Depending on your payment provider, it may take additional time for the refund to appear in your original payment method.

If you have any questions, please contact us at info@nooeepet.com.