Shipping and Returns

Orders over $100 qualify for free shipping.
Shipping rates for orders under $100 are calculated at checkout.

Orders placed will be fulfilled Monday to Friday, excluding holidays. Please allow 2 days for processing time before your order ships out.

Please double-check all information entered is correct. We are not responsible for items delivered to an incorrect shipping addresses. If a shipment is returned to us for any reason, the customer will be responsible for the cost to re-ship. All shipping, customs and insurance costs are non-refundable, and are at the expense of the customer.

International shipping rates are calculated at checkout. Please note that it does not include customs and duties. You are responsible for the duties and taxes that are required within your country upon delivery.

Shipment Refusal: If your package gets returned due to unpaid duties or shipment refusal, you will be responsible for any additional shipping costs to send it back to you. If you would like to initiate a refund instead, you will be issued a refund minus the shipping cost and restocking fee.

We accept returns on items within 14 days of delivery. Items must be unused, unworn and clean. Items that are damaged or soiled are not eligible for a refund.

Customer is responsible for the return shipping cost, unless product is defective. We are not responsible for any returned packages not received, we recommend using a carrier that provides tracking capability.

Please allow up to 1 week from when the return is received for a refund to be initiated. Shipping costs are non-refundable.

If you would like initiate a return, you must request a return authorization.

Please email us at info@nooeepet.com with your order number and email associated with the order, specifying which item(s) you would like to return.

Please do not return your item without a return authorization.