I was so excited to finally purchase the XL pet cave for my ACD mix breed for a trip we were going on to the Hamptons. When it arrived, it was exactly what I was hoping for, but unfortunately, was just a hair too small for my dog to lay comfortably in. When I contacted Nooee about an exchange, Debby was SO helpful and responsive. I sent back the first tent and sadly had to leave the next day, resigning myself to not having the cave for our trip. But after paying the difference, Debby was kind enough to send the new larger pet cave to the hotel I was staying at! It arrived a couple days later and it was absolutely perfect! I'm so happy with the purchase and I love the quality and the aesthetics of it. Absolutely worth the very reasonable cost. 🐾💕